shipping & returns

shipping policy 

We are pleased to offer complimentary shipping for all orders over €200 world-wide. 

All of our products at  rå oils are made to order, formulated and hand blended in small batches by our co-founder and creative director Elin, to ensure maximum freshness and effectiveness. 

Products will generally be shipped out of our studio in Iceland within 2-4 business days of order receipt, giving Elin time to blend your products. 

We ship all orders with Posturinn in Iceland. Once dispatched, delivery will vary between region.

Iceland: Within 3-5 business days*
Nordics: Within 3-6 business days*
Rest of Europe: Within 4-10 business days*
Rest of World: Within 7-15 business days*
* Please note that delivery times are guidelines only, not taking into account any eventual delays that are out of our control. 

Uncollected items

Items delivered by Posturinn are normally retained at the local delivery office for 2 weeks*. After this time the item will be returned to us. You will be charged for the shipping fees. Please bear in mind that you have to collect the item if you wish to use your right of withdrawal.
*Please note that these are guidelines only and may very between countries. Please check with your local post office where you are receiving your delivery for accurate timings. 

return policy

We are happy to offer a refund/exchange for an unwanted item returned within 21 days of receipt. Please be aware that we must receive returns within 21 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a sealable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If you are returning from outside Iceland, you will need to cover the cost of return shipping.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

If this is the first time you are buying one of our products, we strongly recommend that you contact us beforehand so that we can give you product recommendations based on your individual needs.

We will happily include samples of any product, excluding our floral waters due to the nature of the required packaging, with any order. If you wish to receive a sample with your order, please specify so in the 'notes' section at checkout.

If a product is damaged or defective, we will gladly replace it and no additional cost to you, or offer you a full refund at your original purchase price. Please send a detailed note within 21 days of delivery to contact@raoils.com. No returns or refunds will be accepted after the 21 days since delivery have passed.

 

 

Prosper ehf - rå oils
Kristnibraut 81, 113 Reykjavík, Iceland